Delivery and Order

Delivery and Order

First Aid Supplies - Orders and Delivery

Shipping direct to Melbourne, Sydney, Adelaide, Brisbane, Perth and surrounds

Buying first aid supplies has never been simpler thanks to First Aid Distributions. From our Bendigo base we deliver the highest grade first aid kits and refill supplies to businesses and residences across Australia. If you’re in Adelaide, Brisbane, Melbourne, Perth, Sydney or any surrounding region, we can deliver everything you need to ensure your first aid kit is compliant and ready to go when you need it.

Accepted forms of payment:

Credit Card - AMEX, VISA, MASTERCARD (NO surcharge, First Aid Distributions is 100% against all credit card surcharges)

Direct Deposit

Cheque, (all cheques must clear prior to shipping.)

Pay on Account

We offer an easy account setup process, simply place your order through our website and select On Account as your payment method when processing your order.

- ALL non-Government Departments & Schools will be required to make payment for their first orders before being issued account terms for subsequent orders. Please note Schools & Government Departments will be issued automatic account setup on checkout.

- Your order will be dispatched with an invoice with payment terms of 30 days from date of invoice.

- To ensure prompt setup of your account please provide all contact details including phone number.

- In order to setup an account it is important you read and accept our terms and conditions located here

- We strictly enforce our account terms, non payment within our payment terms of 30 days will result in the account being handed over to a collection agency.

- If your company has other payment terms please contact us to provide us with further details, we deal with consumers to Government Departments so we understand that you may have different payment terms. We are more than happy to accommodate but please contact us prior to submitting your order.

Credit Card Security

Our secure website uses 256 bit Secure Sockets Layer (SSL) transaction encryption. This ensures all personal details are safe and secure.

GST

As an Australian based business we are required to charge GST where applicable. Nearly all products listed are GST included however some are exempt. All items will display GST status.

Shipping

All orders received by 12pm will be dispatched the same day, for out of stock / back order items we will advise you of expected delivery.

Australian Customers: Regular freight

$11.95 for orders under $300

FREE for orders over $300

Express shipping please contact us for a quote

Bulk items or items requiring special shipment will incur an extra charge. See item listing. 

Special items requiring special shipping incur a surcharge. Item listing will display charge. 

Local Bendigo Deliveries

$11.95 for orders under $300

FREE for orders over $300

International Customers: Please contact us for a quote.

Pick Up Orders

Looking for a faster way to get your items? We now offer a pick up option for your orders.
Our team dispatches orders received before 12pm on the same day.
Simply wait for your notification email that your order is ready, head over to our store at 205 Murphy Street, East Bendigo and one of our friendly team will be be waiting to greet you.

Backorders

If an item in your order is on back order we will dispatch the in stock items and when the back order item is available we will dispatch with no additional freight charge.

Estimated Delivery Time:

State Business Days
Vic 1 - 2
SA 1 - 2
ACT 2 - 3
NSW 2 - 3
QLD 3 - 4
WA & TAS 4 - 5
NT 5 - 6

We use a combination of courier services including StarTrak, Australia Post & TNT. Where possible we endeavour to use the fastest service possible.

Please refer to the Estimated Delivery Timetable for estimated delivery times. The time frames listed are an estimate only and based on business days once your order has been dispatched from our warehouse (this does not include processing time or day of dispatch). Note this is an estimate only and we are unable to guarantee or provide a day of the week or time of day for delivery or give delivery instructions to the courier. At times, due to unforeseen circumstances, delivery may be longer than estimated due to the carrier or other delays outside of our control.

*Estimated delivery times above do not include order processing time or day of dispatch. If you do not receive your order on the estimated date, AusPost advises to allow 3 business days after estimated date for delivery to occur before placing an enquiry about your delivery as over 90% of parcels will be delivered in this additional timeframe.

**SEPTEMBER  2021 DELIVERY ALERT**
Australia Post are experiencing delays due to the current COVID restrictions and back log at their processing sites. We are dispatching as usual however customers should expect delays of up to 5 business days on top of the standard delivery timeframe. We do apologise for this inconvenience, however please note we are upholding our 1 business day handling time. We thank you for your business and patience at this time.

Returns / Refund Policy

Returns must be in their original unused condition, you must return the item within 7 days. To request a refund please contact us for instructions

Restocking fee

All returns incur a 20% restocking fee which will be deducted from the original purchase price. Shipping fees are non refundable.

There are first aid kits on the market which state they are OH&S compliant but have less items than your kits?

We ensure we go above and beyond, making sure you just have enough to be OH&S compliant isn't good enough!
We make sure our kits are practical and contain the items everyday workplaces need as well as catering for those rare occasions when a well stocked first aid kit is imperative!! Don't be lured by flashy packaging in retail stores who splash OH&S compliant over the advertising, you are getting a sub standard kit for full retail price. We deal with businesses everyday and they continually tell us that they need a kit that is useful in the real world. Thats why our kits are designed based on what businesses really need.
At First Aid Distributions you get expertise and great value for money!!

I am looking for a product that is not in your store, can you find it?

In short.. Yes.
Due to an extensive network of suppliers we are able to track down those harder to find items. We pride ourselves on providing that extra level of customer service, we will do everything possible to find it.

Can you provide custom kits?

Yes, we cater for everyones needs. So please contact us on. 03 5443 2239 to discuss how we can assist you.