Terms & Condition


The Supplier: Australian First Aid Distributions Pty Ltd (ACN 153 377 185) trading as First Aid Distributions

The Customer:



2.2. The Customer is the party or any person acting on behalf of and with the authority of the Customer that the Order is provided for.

2.3. The Guarantor is the person(s), or entity, who agrees to be liable for the debts of the Customer.

2.4. The Order shall be defined as any request for the provision of Goods and/or Services by the Customer with the Supplier which has been accepted by the Supplier.

2.5. The Goods are the products and/or components and/or equipment provided by the Supplier.

2.6. The Services are all the delivery and/or supply of Goods by the Supplier, including any advice or recommendations.

2.7. The Price is the amount invoiced for Goods supplied.

2.8. GST refers to Goods and Services tax under the Goods and Services Act 1999 (“GST Act”) and terms used herein have the meanings contained within the GST Act.

2.9. Major failure is Goods that are unsafe and/or substantially unfit for normal purpose and cannot reasonably be made fit within a reasonable time.


3.1. These Terms and Conditions together with the Supplier’s Credit Application Form and written or verbal quotation form this Agreement.

3.2. Any Order requested by the Customer is deemed to be an Order incorporating these Terms and Conditions and may not be varied unless expressly agreed to by the Parties in writing. In the event that an inconsistency exists and/or arises between these terms and the Order it is acknowledged between the Parties that these Terms and Conditions will prevail.

3.3. No subsequent correspondence or document or discussion shall modify or otherwise vary these Terms and Conditions unless such variation is in writing and signed by the Supplier.

3.4. The Terms and Conditions are binding on the Customer, his heirs, assignees, executors, trustees and where applicable, any liquidator, receiver or administrator.

3.5. In these Terms and Conditions, the singular shall include the plural, the masculine shall include feminine and neuter and words importing persons shall apply to corporations.

3.6. Where more than one Customer completes this Agreement each shall be liable jointly and severally.

3.7. If any provision of these Terms and Conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired and the offending provision shall be deemed as severed from these Terms and Conditions.

3.8. The Supplier may license or sub-contract all or any part of its rights and obligations without the Customer’s consent but the Supplier acknowledges that it remains at all times liable to the Customer.

3.9. The failure by the Parties to enforce any provision of these Terms and Conditions shall not be treated as a waiver of that provision, nor shall it affect each Party’s’ right to subsequently enforce that provision.

3.10. The Customer acknowledges that the Supplier may detail these Terms and Conditions on its website.


4.1 Orders placed by the Customer with the Supplier will be considered valid when placing the Order by telephone.


5.1. The Supplier reserves the right to change the Price in the event of a variation to the Supplier’s Order, and notice will be provided in writing by the Supplier within a reasonable time.

5.2. At the Supplier’s sole discretion the Price shall be either:

5.1.1 The Supplier’s quoted Price as for the Order (subject to clause 5.11); or

5.1.2 As detailed on invoices provided by the Supplier to the Customer in respect of Goods supplied.


6.1. At any time before payment is made by the Customer the Supplier reserves their right to:

6.1.1 Decline requests for any Goods requested by the Customer.

6.1.2 Cancel or postpone the delivery of Goods at their discretion.

6.2. Delivery of the Goods shall be deemed to be complete when the Goods are collected by the Customer or are delivered to the Customer or to the carrier as nominated by the Supplier and/or Customer.

6.3. If the Customer fails to make all arrangements necessary to take delivery of the Goods the Customer shall, at the discretion of the Supplier, be liable for a $33.00 Non Delivery Fee and the Supplier shall be entitled, also at its discretion, to charge a reasonable fee for redelivery and storage.

6.4. Unless specified by the Supplier to the contrary in the Order, the Supplier does not warrant that it will be capable of providing the Goods at specific times requested by the Customer during the term of this Agreement.

6.5. Subject to otherwise complying with its obligations under this Agreement, the Supplier shall exercise its independent discretion as to its most appropriate and effective manner of providing the Goods and of satisfying the Customer’s expectations of those Goods.

6.6. In the discharge of its duties, the Supplier shall comply with all reasonable directions of the Customer as to the nature and scope of the Goods to be provided.

6.7. Nothing in the above clause shall effect the Supplier’s right to exercise its own judgment and to utilise its skills as it considers most appropriate in order to achieve compliance with the said resolutions, regulations and directions or otherwise with its obligations under this Agreement.

6.8. The Supplier may agree to provide, on request from the Customer, additional Goods not included or specifically excluded in the Quotation/Order. In this event, the Supplier shall be entitled to make an additional charge. Additional Goods includes, but is not limited to, alterations, amendments, and any additional visits by the Supplier after provision of the Goods at the request of the Customer.


7.1. Any reference to Customer shall include all Customers, unless it refers to a specific group of Customers.

7.2. For credit purposes, the two main groups of Customers are Non-Account Customers and Account Customers.

7.3. Non-Account Customers

7.3.1 The Customer must make full payment of the Price to the Supplier within fourteen (14) days from the date of issue of the invoice/s for the Goods.

7.4. Account Customers

7.4.1 The Customers must make full payment to the Supplier within thirty (30) days from the end from month of the date of issue of invoice(s) for the Goods.


7.5 Credit will only be granted at the sole discretion of the Supplier and upon submission of a completed Credit Application Form.

7.6 Any credit granted may be revised by the Supplier at any time and at its discretion.

7.7 The Supplier reserves the right to withdraw any credit facility upon any breach by the Customer of these Terms of Conditions or upon the Customer ceasing to trade and/or being subject to any legal proceedings and/or the Customer committing an act of insolvency.

7.8 The Customer agrees that upon such withdrawal, any and all monies owing on the account shall become immediately due and payable.


8.1. If any cheque issued by the Customer or by any third party in payment of the Price is dishonoured:

8.2.1 The Supplier may refuse to supply any further Goods until satisfactory payment is received in full, including bank fees and charges;

8.2.2 The Supplier is entitled to treat the dishonour of the Customer’s cheque as a repudiation of this Agreement and to elect between terminating this Agreement or affirming this Agreement, and in each case claiming and recovering compensation for loss or damage suffered from the Customer.

8.2.3 The Customer may be liable for a dishonoured cheque fee of $40.00.


9.2 Invoices issued by the Supplier shall be due and payable within fourteen (14) days of the date of issue for Non-Account Customers and invoices issued by the Supplier shall be due and payable within thirty (30) days from the end of month from the date of issue for Account Customers (“Default Date”) depending on terms agreed with the Supplier and Without prejudice to any other rights of the Supplier, the Customer may be charged account keeping fees of $25.00 monthly on any payment in arrears.

9.3 If the Supplier does not receive the Outstanding Balance for the Price on or before the Default Date, the Supplier may, without prejudice to any other remedy it may have, forward the Customer’s outstanding account to a debt collection agency for further action. The Customer acknowledges and agrees that:

9.3.1 After the Default Date, the Outstanding Balance shall include, but not limited to, all applicable fees and charges under this Agreement;

9.3.2 In the event of the Customer being in default of his obligation to pay and the overdue account is then referred to a debt collection agency, and/or law firm for collection the Customer shall be liable for the recovery costs incurred and if the agency charges commission on a contingency basis the Customer shall be liable to pay as a liquidated debt, the commission payable by the Supplier to the agency, fixed at the rate charged by the agency from time to time as if the agency has achieved one hundred per cent recovery and the following formula shall apply.

9.3.3 In the event where the agency is Prushka Fast Debt Recovery the applicable commission rate for the amount unpaid is as detailed on

9.3.4 In the event where the Supplier or the Supplier’s agency refers the overdue account to a lawyer the Customer shall also pay as a liquidated debt the charges reasonably made or claimed by the lawyer on the indemnity basis.


10.1 The Customer will ensure when placing Orders that there is sufficient information to enable the Supplier to execute the Order.

10.2 The Supplier takes no responsibility if the specifications provided by the Customer are wrong or inaccurate and the Customer will be liable in that event for the expenses incurred by the Supplier for any work required to rectify the Order.

10.3 The Customer is responsible for ensuring that the Supplier is made aware of any special requirements pertaining to the Order and the Supplier relies upon the integrity of the information supplied to it.

10.4 The Supplier takes no responsibility and will not be liable for any damages or costs resulting in the Goods being faulty as a consequence of insufficient information provided by the Customer.

10.5 The Supplier takes no responsibility for representations made in relation to the Goods or any delay in the delivery of the Goods made by a third party or third party manufacturer which was organised by the Customer.

10.6 The Customer acknowledges that the Supplier shall not be liable for and the Customer releases the Supplier from any loss incurred as a result of delay, or failure to provide the Goods or to observe any of these conditions due to an event of force majeure, being any cause or circumstance beyond the Supplier’s reasonable control.

10.7 Subject to clause 11.1 and 11.2 herein the Customer accepts risk in relation to the Goods when the Goods pass to his care and/or control.


11.1 The Supplier warrants that the rights and remedies to the Customer in this Agreement for warranty against defects are in addition to other rights and remedies of the Customer under any applicable Law in relation to the goods and services to which the warranty relates.

Warranty for Goods

11.2 The Customer warrants that it will report any defect in any Goods supplied preferably within fourteen (14) days from the date the defect became apparent.

11.3 The warranty for Goods supplied shall be the current warranty provided by the manufacturer of the Goods. The Supplier shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods. The Supplier will use its best endeavours to assist the Customer with any claim with respect of the Goods.

11.4 The Supplier warrants: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replace if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

11.5 The Customer acknowledges that additional costs incurred, such as labour and/or freight, must be borne by the Customer.

Claims made under Warranty

11.6 Subject to clause 14.2 and 14.6 of this Agreement claims for warranty should be made in one of the following ways:

11.6.1 The Customer must send the claim in writing together with proof of purchase to the Supplier’s business address stated in clause 2.1 of this Agreement;

11.6.2 The Customer must email the claim together with the proof or purchase to the Supplier on

11.6.3 The Customer must contact the Supplier on the Supplier’s business number 0401 757 3550401 757 355.

11.6.4 Goods were a claim is made are to be returned to the Supplier or are to be left in the state and conditions in which they were delivered until such time as the Supplier or its Agent has inspected the Goods. Such inspection is to be carried out within a reasonable time after notification.


12.1 While the risk in Goods shall pass on delivery and/or supply (including all risks associated with unloading), legal and equitable title in the Goods shall remain with the Supplier until full payment of all Goods supplied by the Supplier to the Customer is made. Pending such payment the Customer:

12.1.1 Shall hold the Goods as Bailee for the Supplier and shall return the Goods to the Supplier if so requested.

12.1.2 Agrees to hold the Goods at the Customer’s own risk and is liable to compensate the Supplier for all loss or damage sustained to the Goods whilst they are in the Customer’s possession.

12.2 The Supplier is authorised to enter the Premises or the premises where the Customer stores the Goods without liability for trespass or any resulting damage in retaking possession of the Goods until the accounts owed to the Supplier by the Customer are fully paid.

12.3 The Customer acknowledges that the Supplier may produce this clause to register its legal and equitable interest of the Goods as a secured party in accordance with the provisions of the Personal Property Securities Act 2009.


Cancellation by Supplier

13.1 The Supplier may cancel any Order to which these Terms and Conditions apply or cancel delivery of Goods at any time before payment is made by the Customer by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage or consequential loss or damage whatever arising from such cancellation.

13.2 Without prejudice to the Supplier’s other remedies at law, the Supplier shall be entitled to cancel all or any part of any Order of the Customer which remains unfulfilled and all amounts owing to the Supplier shall, whether or not due for payment, become immediately payable in the event that:

13.2.1 Any money payable to the Supplier becomes overdue; or

13.2.2 The Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or

13.2.3 A receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.

Cancellation by Customer

13.3 To the extent permitted by law as read in conjunction with Clause 13.2:

13.3.1 Any Order cannot be cancelled by the Customer unless expressly agreed to by the Supplier in writing.

13.3.2 In the event that the Customer cancels delivery of Goods the Customer shall be liable for any loss incurred by the Supplier (including, but not limited to, any loss of profits) up to the time of cancellation.

13.3.3 If the Customer places an Order with the Supplier and the Supplier places an Order with a third party Supplier to meet the Customer’s request, the Customer shall be liable for the Price of the Goods ordered if the Customer cancels the Order and the Goods have already been dispatched.


14.1 The Customer shall have no right of set-off in any suit, claim or proceeding brought by the Supplier against the Customer for default in payment.

14.2 The Customer acknowledges that the Supplier can produce this clause in bar of any proceeding for set-off.


15.1 The Supplier is not liable to provide any insurance cover for the Goods. It is the Customer’s responsibility to effect whatever insurance cover he requires at his own expense.


16.1 The Customer acknowledges that the Customer may forfeit any rights if any, he may have against the Supplier if:

16.1.1 The Goods are applied for any other use to which the Goods are not intended for and/or not in accordance with instructions provided by the Supplier;

16.1.2 Any alteration to the Goods is carried out other than in accordance with intended alterations and/or the Goods are not repaired by a qualified authorised repairer.


17.1 This Agreement is deemed to be made in the State of Victoria and all disputes hereunder shall be determined by the appropriate courts of Victoria.

18. PRIVACY ACT 1988

18.1 The Customer and/or the Guarantor/s agrees;

18.1.1 For the Supplier to obtain from a credit reporting agency a credit report containing personal credit information about the Customer and Guarantor/s in relation to credit provided by the Supplier.

18.1.2 That the Supplier may exchange information about the Customer and the Guarantor/s with those credit providers either named as trade referees by the Customer or named in a consumer credit report issued by a credit reporting agency.

18.1.3 The Customer consent to the Supplier being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).


19.1 These Terms and Conditions as defined in clause 3.1 constitute the whole Agreement made between the Customer and the Supplier.

19.2 This Agreement can only be amended in writing signed by each of the parties.

19.3 All prior discussions and negotiations are merged within this document and the Supplier expressly waives all prior representations made by him or on his behalf that are in conflict with any clauses in this document in any way.

19.4 Nothing in these Terms and Conditions is intended to have the effect of contravening any applicable provisions of the Competition And Consumer Act 2010 or the Fair Trading Acts in each of the States and Territories of Australia.