Frequently Asked Questions

Got a question? We’ve got answers. As a family-owned Bendigo business, First Aid Distributions is here to help with first aid kits, continence supplies, and more. Browse our FAQs or contact us for personalised support.

Do you sell to the public?

Yes, we sell to everyone—public, businesses, schools, and organisations. Our competitive prices on first aid kits and more are available to all, no matter the order size.

Is GST included in your prices?

GST is included in all online prices unless stated otherwise. Some items are GST-exempt, and your invoice will break down the GST component for clarity.

Where are you located?

Our store is at 205 Murphy Street, East Bendigo, Victoria. Drop in to meet our friendly team, browse products, or pick up orders.

Can I pick up my order in-store?

Absolutely! Select “Pick Up” at checkout, and we’ll email you when your order is ready to collect from our Bendigo store.

Do you deliver, and where?

We deliver Australia-wide for a flat $11.95 fee. International shipping isn’t available, but contact us at info@firstaiddistributions.com.au for a custom quote if you’re overseas.

How long does delivery take?

Orders placed before 12 PM are despatched same-day (in-stock items). Once shipped, you’ll get tracking details with courier updates. Check estimated delivery times on our Order and Delivery page.

What payment methods do you accept?

We offer flexible, secure payments. See full details on our Payments and Billing page:

• Online: Amex, Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, PayPal, ZipPay, Bitcoin, Ethereum, Litecoin, Dogecoin, USDC, Dai, Bitcoin Cash.
• In-Store: All online methods plus cash.
• Other: Direct deposit (orders ship after clearing), cheque (post-clearing), and On Account for approved businesses.

How do I use the ‘On Account’ payment option?

‘On Account’ is available for schools, government departments, and businesses after three paid upfront orders. Eligible businesses get 30-day EOM terms. Email info@firstaiddistributions.com.au to apply. More on our Payments and Billing page.

Do you supply NDIS continence products?

Yes, we’re a registered NDIS continence supplier, offering pull-ups, pads, and more with Australia-wide shipping. Our specialised account managers provide personalised support. Learn more at our NDIS Consumables page.

Can you service my first aid kits onsite?

If you’re in Bendigo, yes! Our team, led by Glen, audits and restocks first aid kits and maintains defibrillators onsite, ensuring compliance with Australian standards. For outer areas, call 03 5443 2239 to discuss travel fees. See our Onsite Servicing page for details.

How do I become a reseller?

Our reseller program offers trade pricing on first aid products (excluding medical supplies) with no MOQ. Email info@firstaiddistributions.com.au with a summary of your services (e.g., retail, distribution) for a custom quote. Check our Agents & Resellers page.

Are your first aid kits TGA-registered?

Yes, all our first aid kits are TGA-registered, marked with an ARTG reference number. They’re designed for practicality and compliance, meeting OH&S standards for workplaces, from offices to high-risk sites.

I can’t find a product online—can you help?

We can source many items beyond our online range. Email info@firstaiddistributions.com.au, call 03 5443 2239, or use our live chat (bottom right) to discuss your needs.

Do I need an account to order?

No, you can check out as a guest. An account saves your details and order history for convenience. Want one after a guest checkout? Use our live chat to request an account invite.

How do I reset my password?

Click “Login” at the top of our homepage, then select “Forgot your password” to get a reset link. If you hit a snag, use our live chat (bottom right) for help from our team.

How do I update my email address?

Contact us via email (info@firstaiddistributions.com.au), phone (03 5443 2239), or live chat, and we’ll update it for you.

Can I manage my first aid kits remotely?

Yes, our Kitcheck.com.au platform lets you track and manage first aid kits and defibrillators from anywhere, ensuring compliance without onsite visits.

Still Have Questions?

Our Bendigo team is here to help. Call 03 5443 2239, email info@firstaiddistributions.com.au, use our live chat (bottom right), or visit us at 205 Murphy Street, East Bendigo. We’re ready to answer any query with a friendly, personalised touch.