Shipping policy

We aim to despatch in-stock orders placed before 1pm AEST the same business day, and to deliver across Australia as quickly as our carriers allow. Delivery times below are estimates only and are not guaranteed.

Shipping rates

  • Standard shipping: $14.95 flat rate.
  • Express shipping: $19.95 flat rate.
  • Free Standard shipping on orders over $139, with the option to upgrade to Express for $8.
  • Bulk or special items may incur a surcharge. Any surcharge is shown at checkout before you pay.

Order processing

Orders placed before 1pm AEST are despatched the same business day if the items are in stock. Orders placed after 1pm, on weekends, or on public holidays are despatched the next business day.

Estimated delivery times

The times below are in business days. They are estimates only and are not guaranteed, as delivery depends on our carriers and your location.

  • VIC: Standard 3 to 5, Express 1 to 3.
  • SA and ACT: Standard 3 to 7, Express 1 to 3.
  • NSW and QLD: Standard 4 to 7, Express 1 to 4.
  • WA, TAS and NT: Standard 5 to 10, Express 3 to 5.

Tracking and address changes

You will receive a tracking link once your order has shipped. Please check your delivery address carefully at checkout, as addresses cannot be changed after despatch.

Carriers

We use a range of carriers depending on the service and your location.

  • Standard: Australia Post, Aramex, Direct Freight and Couriers Please.
  • Express: Australia Post Express, StarTrack FPP, StarTrack Road Express and TNT/FedEx.

PO boxes and parcel lockers

We can deliver to PO boxes and parcel lockers. For areas outside Victoria we prefer a physical address where possible, as this gives us more carrier options and can help speed up delivery.

Questions

If you have a question about your order or delivery, contact us at info@firstaiddistributions.com.au or call 03 5443 2239, Monday to Friday, 9am to 5pm AEST. You can also write to us at 205 Murphy Street, East Bendigo VIC 3550.

For returns and refunds, see our Refund Policy. This Shipping Policy forms part of our Terms of Service, and your personal information is handled in line with our Privacy Policy.

Australian First Aid Distributions Pty Ltd (ACN 153 377 185, ABN 54 153 377 185), trading as First Aid Distributions.