About Us

About Us

First Aid Distributions is your trusted Australian partner for health, safety, and continence solutions. From our Bendigo base, we’ve grown into a national leader, delivering quality products and personal service to city dwellers and outback communities alike. Discover our story, our brands, and the team committed to your wellbeing.

Our Bendigo Roots

In 2011, we launched First Aid Distributions with a vision to provide affordable, reliable medical supplies across Australia. From a modest Mercedes van in Bendigo, we served our first customers with dedication. By 2013, acquiring Choice Medical Supplies let us expand into continence and safety products. Our Bridge Street store became a local favourite, but growth called for more space. Today, our custom-built Murphy Street store and warehouse in East Bendigo powers our mission, shipping high-quality solutions nationwide.

First Aid Distributions Bridge Street store exterior in Bendigo

Our Brands: Designed with Care

We create brands that solve everyday challenges, combining innovation with real-world practicality.

  • Comfort First: Our continence brand is growing fast, delivering Pull-ups/Pants with 10-drop absorbency for leak-proof confidence. Designed in Australia, Comfort First has a bold product roadmap to support NDIS participants and anyone needing reliable care, making daily life comfortable and dignified.
  • Straptor Sports Tape (www.straptor.com.au): A specialist wholesale provider to sporting clubs, Straptor offers premium tapes—rigid, kinesiology, and elastic adhesive—at competitive prices. Now available to retail customers, it brings top performance to athletes, physios, and fitness enthusiasts.
  • Fortress Dispensers: Our Fortress Vandal-Proof Soap Dispenser and Vandal-Proof Paper Towel Dispenser are built to endure, backed by lifetime warranties. Thousands are in use Australia-wide—in schools, councils, and public facilities—proving their durability in tough settings.
  • Kitcheck (www.kitcheck.com.au): Kitcheck is our smart platform for businesses to manage first aid kits and defibrillators. From small cafes to large organisations, it tracks stock, ensures compliance, and keeps you prepared, saving time and worry.

NDIS Continence Care—Nationwide

As a registered NDIS continence consumables supplier, we’re here for participants, carers, and plan managers across Australia. From pull-ups to pads, we ship everywhere, with free freight on Comfort First subscriptions to reach urban and remote areas alike. Our personalised NDIS support tailors orders to your plan—call us, and we’ll get it sorted.

Service That Sets Us Apart

Personalised service is our backbone, turning a small Bendigo business into a national name. Wherever you are in Australia, our team offers one-on-one support to make your experience seamless:

  • Phone Us: Call 03 5443 2239 (Monday–Friday, 9 AM–5 PM) to chat with our specialists about products, NDIS orders, or anything else. We’re here to help with a smile.
  • Visit In-Store: In Bendigo? Stop by our Murphy Street store to meet us, explore our range, and enjoy a friendly conversation—maybe even a coffee!
  • Email Support: Reach out to info@firstaiddistributions.com.au for fast, customised answers to your questions.

Our growth reflects the trust we’ve built—through phone calls, store visits, and tailored solutions. Whether it’s an NDIS order or a Straptor delivery, we’re not just selling products; we’re building connections.

First Aid Distributions team inside Murphy Street store

Our Team: Heart and Expertise

Our Bendigo team blends passion with know-how to serve you better:

  • Kim: Director and Division 1 nurse with 30 years’ experience, Kim shapes products like Comfort First to meet real needs with care.
  • Paul: General Manager with 25 years’ leadership, Paul drives our customer-first approach, ensuring every order feels personal.
  • Marcus: Founding Director and Intensive Care Paramedic, Marcus brings practical expertise to our brands, from Straptor to Fortress.
  • Michelle: NDIS Customer Support Specialist, Michelle tailors continence orders to NDIS plans with precision and warmth.
  • William: Finance Manager, William keeps our operations efficient, letting us focus on your needs.
  • Wil: Leading marketing, Wil grows our brands’ reach across Australia.
  • Glen: Heads our onsite first aid kit service, visiting Central Victoria businesses to keep their kits compliant and ready.
  • Andrea: Leads our despatch team, ensuring parcels ship smoothly to every corner of Australia.
  • Jess & Kim B.: Our in-store customer team, assisting walk-in customers and preparing orders for despatch with a friendly touch.

Adapting and Thriving

The 2020 pandemic challenged us, but it also sparked growth. With demand for safety products skyrocketing, we moved to our larger Murphy Street facility, expanding our reach while keeping service personal. Now, we’re in-store and online 24/7, delivering Comfort First subscriptions, Straptor tape, or Fortress Dispensers whenever you need them.

First Aid Distributions Murphy Street store and warehouse in Bendigo

Our Commitment

We know safety and care because we’ve lived it—as nurses, paramedics, and Aussies who value trust. We’re your partner, not just a supplier, dedicated to making life safer and more comfortable. From NDIS continence care to workplace first aid, we’re with you every step.

Thank you for choosing First Aid Distributions. Let’s make safety first, together.