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From Consultation to Quick Delivery: The First Aid Distributions Advantage for NDIS Participants
Most NDIS participants we hear from aren't unsure about what they need. They're unsure about whether they're allowed to buy it from a regular supplier and how the claim flows back through their plan. The funding rules are usually the friction point, not the shopping, and most of that comes down to one variable: how your plan is managed.
Can you buy first aid supplies on your NDIS plan?
It depends on how your funding is managed. Self-managed participants can buy from any supplier, registered or not, and claim the cost back through their portal. Plan-managed participants can also use unregistered suppliers in most cases, with invoices sent to their plan manager to pay. If your plan is NDIA-managed, you're limited to NDIS registered providers for those supports.
First Aid Distributions sells first aid and medical consumables the same way any Australian retailer does. Self-managed and plan-managed participants can order from us and claim through the usual process. The NDIS sets this out plainly, confirming that self-managers can buy supplies and equipment from shops and online stores, not only from registered providers (see the NDIS guidance on who you can buy NDIS supports from as a self-manager). If you're unsure how your plan is managed, your plan documents or your support coordinator will tell you.
How claiming works
Once you've placed an order, the claim itself is the simpler part. The exact steps depend on your plan management type.
If you're self-managed, you pay us when you order, then submit a payment request through your my NDIS app or participant portal using the tax invoice we send. The Agency pays the amount into your nominated account. Keep the invoice on file in case the claim is reviewed.
If you're plan-managed, your plan manager pays the invoice for you. The simplest setup is to give us your plan manager's email and we'll send invoices directly. You don't lodge anything yourself.
First aid and continence consumables are typically claimed from a participant's Core supports budget under daily living items, though specific funding depends on what's written in your individual plan. If you aren't sure which support category applies, your support coordinator or plan manager is the right person to ask before you order.
Ordering and delivery
Most orders start with a question. People ring to ask which dressing suits a home kit, whether a glove comes in their size, or how to restock a kit they bought from us last year. You can reach the team on 03 5443 2239, Monday to Friday, 9am to 5pm AEST, and talk to someone who knows the range rather than a script.
You can order over the phone or online on one account with one invoice. We dispatch from our East Bendigo warehouse and a Sydney fulfilment centre, which keeps transit times down for most of the country. Every order comes with an itemised tax invoice showing our supplier details and ABN, which is what the portal and plan managers ask for at claim time.
If you're new to the scheme and want a broader walk-through before placing an order, our guide to getting started with NDIS supplies covers the first steps.
What participants order most often
The everyday items move the most: gloves, wound dressings, tapes, antiseptics, and continence products. Participants restocking a home or vehicle kit tend to order across a few categories at once, which is part of why a single supplier with one invoice is easier than chasing items across several shops.
If you're building or refilling a kit, our wound care range and disposable pads and pants cover the consumables most households go through. For a wider look at how NDIS aids support daily living, our companion guide pulls those threads together, and the NDIS and disability support hub is the starting point if you're new to the cluster.
Common questions
Can I claim first aid supplies on my NDIS plan?
If your plan funds consumables and you're self-managed or plan-managed, you can generally buy first aid and continence consumables and claim them, in line with your plan's budget. Check the support category your funding sits under, or ask your support coordinator, before you order.
Do you provide tax invoices for claiming?
Yes. Every order comes with an itemised tax invoice showing our supplier details and ABN, which is what the portal and plan managers ask for at claim time.
Can my support coordinator order on my behalf?
Yes. Coordinators and plan managers order for participants regularly. They can set up the account, place the order, and direct the invoice to the right place. If you manage supplies for several participants, one account is easier than juggling separate logins.
How quickly will my order arrive?
Delivery time depends on your location and whether the items are in stock. Dispatching from both East Bendigo and Sydney keeps most metro deliveries short, and you can ring the team for a current estimate before you order.
We've supplied first aid and medical products to Australian homes, workplaces and care settings since 2011, and a good share of that goes to NDIS participants and the people who support them. If you'd like a hand working out what to order or how to set up an account, call us on 03 5443 2239, Monday to Friday, 9am to 5pm AEST.