Faces Behind Your Safety: Meet the First Aid Distributions Team

Faces Behind Your Safety: Meet the First Aid Distributions Team

Ever wondered how First Aid Distributions consistently delivers top-notch first aid products and unmatched customer service? Well, behind each package, Instagram post, or friendly store interaction, there's a passionate individual working hard to make your experience exceptional. Allow us to introduce you to the team that ensures our well-tuned operation runs smoothly and efficiently.


Kim Hando: The Heartbeat of First Aid Distributions

Meet Kim Hando, our Director and the cornerstone of First Aid Distributions. With a rich tapestry of experience, Kim's journey is nothing short of inspiring. As a founding partner alongside her son, Marcus, she has been instrumental in shaping the vision and direction of our company.

With an impressive 30-year nursing background, Kim possesses an innate understanding of the medical world. This expertise, combined with her role as an NDIS & product specialist, ensures that our products are not only top-notch but also cater to the specific needs of our clients.

Kim's entrepreneurial spirit is evident. For over 35 years, she has been deeply involved in running family businesses, showcasing her dedication, resilience, and leadership.

Today, as we look around our expansive operations, we're reminded of Kim's journey and the foundational role she played. Her story is a testament to the power of dedication, expertise, and family. We're proud to have her at the helm, leading us into the future.


Marcus -  A Pillar of First Aid Distributions

Co-founding First Aid Distributions with his mother, Kim, Marcus has consistently been a driving force behind our success. Beginning his entrepreneurial journey at just 16, and now guiding our strategic direction at 35, his dedication to the business is evident.

Marcus's multifaceted expertise spans from his 7 years as a paramedic, enriching our operations with critical medical insights, to his earlier days as an accountant, ensuring our financial stability. His unique combination of business acumen, financial know-how, and medical experience makes him an invaluable asset to our team.

The essence of First Aid Distributions lies in its roots as a family-originated business. Marcus embodies this spirit, emphasising the importance of family values, trust, and community welfare. His commitment to bridging the realms of business, healthcare, and family ensures that we remain grounded in our mission while continually innovating. With Marcus's leadership, we are poised for a future that honours our legacy and embraces new horizons.


Paul: The Navigator Steering First Aid Distributions

Stepping into the role of General Manager in mid-2022, Paul quickly became the heartbeat of our operations. With a rich history in management, he seamlessly oversees the day-to-day intricacies of our business, ensuring everything runs smoothly and efficiently.

Paul is the linchpin that holds our team together. He expertly delegates tasks, maintains harmonious staff relations, and ensures that every customer interaction is a positive one. Imagine our team as a finely tuned instrument; Paul is the maestro conducting each note to perfection. His unparalleled ability to manage multiple facets of our business simultaneously has solidified his reputation as a managerial virtuoso within First Aid Distributions.


Will: Steering First Aid Distributions into the Digital Future

Having initially showcased his expertise in our onsite first aid kit auditing business, Will recently transitioned into the marketing realm this year, bringing with him a fresh perspective and a drive to innovate.

Now at the helm of our digital efforts, Will is laser-focused on amplifying our online presence. He crafts compelling ads, curates engaging social media content, and oversees the refinement of our website, ensuring every image, video, and product description aligns with our brand's ethos. With a dedicated team of web developers by his side, Will is poised to take First Aid Distributions' online experience to the next level.

His move from auditing to digital underscores his versatility and commitment to our brand's growth. We're eager to witness the digital milestones First Aid Distributions will achieve under Will's leadership.


Michelle: The Dispatch Dynamo at First Aid Distributions

When you place an order with First Aid Distributions, Michelle is the behind-the-scenes maestro ensuring it reaches your doorstep seamlessly. Since joining our team in 2017, she has been the linchpin in our dispatch operations, managing everything from answering emails and phone calls about customer queries to being our go-to product specialist.

Navigating the complexities of dealing with multiple freighters, Michelle ensures that every product is dispatched efficiently and arrives as soon as possible. Her expertise in coordinating these deliveries means that when your first aid package lands on your doorstep promptly and in perfect condition, it's a direct result of Michelle's dedication and skill. Remember, behind every timely delivery, there's Michelle's unwavering commitment to excellence.


Kim B: The Other Kim Elevating Customer Service

Ever heard the saying, "Two Kims are better than one?" At First Aid Distributions, that's certainly the case! While Kim B shares a name with one of our founding directors, Kim Hando, she's carved out her own distinct space with her unparalleled customer service skills.

Kim B is often the first point of contact for our walk-in customers and the reassuring voice on the other end of your phone queries. Her meticulous attention to detail is evident when she crafts our first aid kits, ensuring each one meets our high standards.

With years of experience running her own business, Kim B brings a unique blend of entrepreneurial insight and a deep understanding of customer needs. Her commitment to excellence ensures every interaction, whether in-person or over the phone, is memorable for all the right reasons. So, while we're proud to have two Kims on our team, there's no mistaking the individual impact Kim B brings to First Aid Distributions.


Andrea: A Beacon of Customer Service Excellence

Andrea stands out as one of our dedicated customer service team members, consistently going above and beyond to ensure our customers have a seamless experience. Whether she's assisting with online orders, helping in-store visitors, or meticulously putting together first aid kits, her hardworking and friendly demeanour shines through.

With years of customer service and administrative experience, Andrea brings a wealth of knowledge to her role. Her approach to assembling first aid kits is marked by precision and care, ensuring that every item, whether ordered online or picked up in-store, meets the highest standards of quality. Andrea's dedication and friendly nature not only make her an invaluable asset to our team but also ensure that our customers always feel valued and well-served.


Glen: Breathing Fresh Energy into Sales, Audits, and Restocking

Joining First Aid Distributions in 2023, Glen is our newest team member, bringing with him a wealth of customer service and storeroom management experience. Eager for a new challenge, he's quickly made his mark in the sales department, particularly in auditing and restocking first aid kits onsite throughout the Bendigo Region.

Beyond his primary role, Glen also plays a pivotal part in managing our storeroom, ensuring efficiency and organisation. His years of experience shine through in every task he undertakes, and his dedication to excellence is evident. As he embarks on this new journey with us, we're excited to see the innovative approaches and fresh perspectives Glen will introduce to our team.